"Why are translations not appearing?"
Common Issues:
Language not activated: Translation toggle disabled in dashboard and feature flag store_multi_language_support is off.
CSV upload failures: Translation files not properly imported (Make sure to keep originals columns)
Missing translation keys: New content not included in translation files
Browser language detection: Player’s saved language or country mapping doesn’t match an enabled store language, so they stay on the default (usually English)
Caching issues: Old translations cached in browser. Hard refresh / clear site data can help
Resources:
Set Up Language Localization - Complete guide for managing translations
About Language Localization - Checkout localization setup
Price Localization Setup - CSV upload procedures and troubleshooting
"Why are regional features not working?"
How it works
The store uses the player’s detected (or overridden) country to decide pricing, available payment methods, and whether the store is allowed in that region.
Common issues
-
Wrong or fallback location
VPN/proxy, geo failure, or a publisher country override can make the player look like they’re in another country—so pricing, language, or payment methods look wrong. -
Country / sanctions restrictions
Some countries are blocked (e.g. sanctioned regions). The player may see that the store isn’t available in their area. -
Payment methods not available in that country
Local APMs (PIX, iDEAL, BLIK, Kakao Pay, etc.) only appear when configured for that country and they must also match currency and amount rules. -
Other checkout filters (not only region)
A method can also be hidden because of unsupported currency, amount outside min/max, or a disabled payment method.
Resources:
Supported Countries for Price Localization - Complete list of supported regions
Price Localization Models - Regional pricing strategies