| Automatic logouts from the publisher dashboard are usually caused by session expiry, a permission change, or a browser/network issue. Check browser console errors to identify the cause. |
Common causes
- Session token expired — the dashboard session has a defined TTL and logs you out when it expires
- User permissions changed while you were logged in — a role update or project access change can invalidate the current session
- Browser extensions interfering with session cookies
- Network interruption causing an authentication error
How to investigate
- Open DevTools (F12) → Console before logging back in, then reproduce the logout — look for any errors in the console immediately before it happens
- Try reproducing in a private/incognito window with extensions disabled
- Try a different browser or network to rule out local environment issues
- Note the exact steps taken before the logout — which page, which action
Contact Support
If automatic logouts are frequent, contact Appcharge Support with your user email, publisher ID, browser version, and a description of what you were doing when logged out. Include a screenshot of any console errors if available.