| Dashboard access issues are usually caused by incorrect credentials, a locked account, 2FA misconfiguration, or browser/network problems. |
Self-service steps
- Use the Forgot Password link on the login page to reset your password
- Clear your browser cache and cookies, then try again
- Try a different browser or incognito/private window
- Disable browser extensions that might interfere with authentication
- Try from a different network (e.g. mobile hotspot) to rule out a firewall issue
2FA issues
If you are locked out because of 2FA, contact Appcharge Support to request backup codes or to have the 2FA requirement temporarily reset for your account.
Dashboard URLs
- Production: https://dashboard.appcharge.com
- Sandbox: https://dashboard-sandbox.appcharge.com
Contact Support
If none of the above resolves the issue, contact Appcharge Support with your email address, publisher ID, and the specific error message shown. Include your browser version and whether the issue affects all users on your team or just your account.