"Why did the payment fail?"
Card declined: Player's payment method was rejected
Insufficient funds: Not enough balance on payment method
Incomplete payment flow: When using alternative payment methods (APMs) and the player doesn't complete the required steps
Payment timeout: When the payment process takes too long and times out
"Why didn't the player receive their purchase?"
Order reporting webhook failed: Publisher server didn't acknowledge the purchase
Publisher Server Response Problems: The player only sees the success screen after receiving a successful response from the server
Server-side reward logic errors: Game server failed to grant items
Related Documentation: