| Progress Bar points require the offer to be explicitly configured with the bar ID and point value. Points are never auto-assigned. There are three distinct root causes to check in order. |
Step 1 — Verify the Progress Bar is configured correctly
In the Publisher Dashboard → Progress Bar section, confirm:
- Status is Active
- If a schedule is set, the current date/time falls within the active window
- At least one mission exists with a Bar Size target and a reward product defined
- If segments are configured, the affected player belongs to at least one assigned segment
Step 2 — Verify the offer is linked to the Progress Bar
Open the specific Bundle or Special Offer (Offers → Bundles or Offers → Promotions) and scroll to the Progress Bar section. Both fields must be filled:
- Bar ID — must match the External ID of the Progress Bar from Step 1
- Bar Points — must be a non-zero positive number
Popup and Checkout Link offer types cannot grant Progress Bar points by design. Only Bundles and Special Offers support this.
Step 3 — Verify the Progress Bar is in the personalization payload
The Progress Bar must be included in the personalization (PlayerInfoSync) response for the affected player's session. If it is missing from the payload, it will not appear in the store and points will not be tracked. Check that your PlayerInfoSync endpoint returns the Progress Bar for the affected player and segment.
Last but not the least, the progress bar needs to be visible in the template studio blocks settings.
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