| If payment hangs and fails, your grant-award callback endpoint's SSL certificate has likely expired. Renew it to restore award delivery. |
What happens
After a successful payment, Appcharge sends the grant-award callback to your endpoint over HTTPS. If checkout spins on “processing” then fails after the card step succeeded, Appcharge likely couldn’t complete the grant-award callback to your server. A common cause is an expired or invalid TLS certificate on that endpoint. Other causes (endpoint down, HTTP errors, invalid response) produce the same symptom
How to fix
- Renew the SSL certificate for your grant-award or webhook endpoint domain
- Verify the domain in Appcharge dashboard (Settings → Integration) matches the renewed certificate
- Test the endpoint URL in a browser to confirm no certificate warning
After renewal
New orders will process correctly. For orders that failed during the outage, contact Appcharge Support with the affected order IDs.